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BULSTRAD VIENNA INSURANCE GROUP LAUNCHES A PROJECT FOR ALTERNATIVE REPAIRING OF DAMAGES CAUSED BY THE HAILSTORM OF 08.07.2014


DEAR CLIENTS OF ZAD BULSTRAD VIENNA INSURANCE GROUP,

One calendar month ago we experienced the occurrence of the natural peril – hailstorm, storm and torrential rain on the territory of Sofia during the afternoon hours of 08.07.2014. By the end of July, ZAD BULSTRAD VIENNA INSURANCE GROUP was able to process over 10,000 claims under Casco insurance, thousands of clients have received insurance compensations, and thousands of other clients have been redirected to obtain repair service from our partners in the company’s network of trusted auto repair centers.

 Even though our obligations are formally fulfilled, we are observing with growing concern that the available scheduling options at the repair shops in Sofia and its proximity are exhausted, the waiting lists are growing, and the timeline for scheduled auto repairs is already extending beyond the spring of 2015. This difficult situation is causing considerable client dissatisfaction with the quality of the provided service. ZAD BULSTRAD VIENNA INSURANCE GROUP cannot remain a passive observer of the circumstances and the company believes that it has a duty to assist its clients and partners with respect to this critical situation.

Acting on this understanding, ZAD BULSTRAD VIENNA INSURANCE GROUP was able to implement in a short period of time a project for alternative repair of damages caused by the hailstorm, by bringing in as a partner a company of international repute which has a team of established experts providing repair on a global level. The project is based on the PDR (Paintless Dent Repair) method, an innovative technology for repairing hail damage and dents on the exterior of motor vehicles. In this method, specially developed tools are used to reach the affected parts of the motor vehicle and restore their original appearance. Compared to traditional restoring methods, PDR has the following advantages:

-   it saves time as the stay of the car at the repair center is 4-5 times shorter;

-   the high quality repair of the surfaces preserves the residual value /market price/ of the vehicle, since it does not involve removal of the original paint coat.

Certainly, if a car detail is irreversibly damaged or the integrity of the car paint is compromised, it is necessary to use traditional body work, car paint repair and other alternative restoring methods. Still, even in such cases the painting of a car detail treated with the PDR method requires minimum kit application and additional interventions.

As a technology, this method is best suited for cars manufactured in the last five years, since the coat of car paint is still in prime condition and can be subjected to elastic deformation with success. Understandably, when the vehicle is damaged in a manner for which the expensive use of the PDR method may cause “total damage”, this will also require the use of traditional or other alternative restoring methods.

In light of the above, ZAD BULSTRAD VIENNA INSURANCE GROUP, as your trusted insurer, fully endorses the quality of the provided alternative repair service, without any intention to assume prejudice against the quality of other services or to dismiss in any way our long-term partnership with repair centers employing traditional or other alternative restoring technologies.

If you wish to have your car included in the program of ZAD BULSTRAD VIENNA INSURANCE GROUP for alternative repair of damages caused by the hailstorm and or if you would like to receive more information, please call our 24/7 Call Center at 0800 11 111 or contact us at the phone numbers of the offices and agents of ZAD BULSTRAD VIENNA INSURANCE GROUP.
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